1 · Site publisher
The site dafotec.fr is published by Dafotec, [legal form — e.g. SAS / SARL] with share capital of €[TO COMPLETE], registered office at:
59 Bis rue du Curoir, CS 40082, 59052 Roubaix Cedex, France.
Phone: +33 9 83 70 00 00 — Email: contact@dafotec.fr.
Company registration (SIREN): [TO COMPLETE] — Trade register (RCS): [TO COMPLETE, registration city] — VAT number: [TO COMPLETE].
Publication director: Mhessan Kouassi, President of Dafotec.
2 · Host
The site is hosted by [TO COMPLETE — host name], [address], [phone]. The host's exact details must appear here in accordance with French law on confidence in the digital economy (LCEN).
3 · Intellectual property
All site content (texts, the Guide, the Manual, the glossary, case studies, graphic elements, visual identity, code) is protected by intellectual property law and remains the exclusive property of Dafotec, unless otherwise stated. Any reproduction, representation or distribution, in whole or in part, without prior written authorization is prohibited. Third-party trademarks and logos that may be cited (manufacturers, client references) remain the property of their respective owners and are mentioned for information or as examples only.
4 · Personal data (GDPR)
Dafotec, as data controller, collects personal data in the course of diagnosis, quote and service requests (identity, contact details, description of the device and failure). This data is used solely to handle the request, follow up on the service and meet legal and accounting obligations. It is not transferred to third parties for commercial purposes.
Under the General Data Protection Regulation (GDPR) and applicable law, you have rights of access, rectification, erasure, restriction, objection and portability. These rights can be exercised at: contact@dafotec.fr [or DPO: TO COMPLETE]. You may lodge a complaint with the French data protection authority, the CNIL (cnil.fr).
Technical data relating to the devices entrusted to us is processed confidentially, on an air-gapped network for sensitive cases, and working copies are erased in a certified manner at the end of the mission.
5 · Cookies
The site uses [TO COMPLETE: specify the cookies actually used — strictly necessary, audience measurement, etc.]. A consent banner must obtain the user's agreement for any non-essential cookie, with the option to refuse and to configure preferences.
6 · Mediation & governing law
This site and the services are governed by French law. In the event of a dispute with a consumer, and after attempting an amicable resolution, the client may use a consumer mediator free of charge: [TO COMPLETE — mediator name & contact]. The European online dispute resolution platform is available at ec.europa.eu/consumers/odr.
7 · General terms of service
These terms apply to data recovery services performed by Dafotec, except for special conditions accepted in writing (notably for business contracts).
7.1 — Diagnosis & quote
The diagnosis is free and carried out within an indicative 24h after the device is received. It establishes the nature of the failure, feasibility and a firm quote. No recovery work begins without the client's express agreement on the quote.
7.2 — No data – no fee
The recovery flat fee is only due if the data is recovered and the client has approved the list of recovered files (VeriFiles). If recovery fails, or the client declines the quote, only a €25 return fee is due. Fees are stated excluding VAT; applicable VAT and the new return media are added.
7.3 — Turnaround
The turnaround times communicated (diagnosis, recovery) are indicative and depend on the nature of the failure, the availability of donor parts and the chosen urgency level. A business emergency option (priority 24-48h handling) may be offered.
7.4 — Client obligations & declarations
The client declares that they are the owner of the data or duly authorized to request its recovery, and warrants the legitimacy of their request. Dafotec bypasses no security mechanism; decrypting protected data requires the client to provide the legitimate passwords or keys. The client is advised to keep a backup of their data: recovery is a remedy, not a guarantee of result.
7.5 — Confidentiality
Dafotec handles devices and data in compliance with the GDPR and ISO 27001 principles. A non-disclosure agreement (NDA) is available on request. Working copies are erased in a certified manner at the end of the mission.
7.6 — Liability
Dafotec is bound by a best-efforts obligation and applies state-of-the-art techniques. Given the nature of the failures handled, no result can be guaranteed in advance. Dafotec's liability shall not exceed the amount of the invoiced service, within the limits permitted by law.
7.7 — Return & retention
Recovered data is returned on a new encrypted device, after VeriFiles approval. The original devices and data are retained [TO COMPLETE: duration] after return, then destroyed or returned according to the client's instructions.
7.8 — Right of withdrawal
For consumers, the right of withdrawal applies under the French Consumer Code. The client may expressly request performance of the service before the withdrawal period expires; they then acknowledge that full performance entails waiving this right. [TO COMPLETE: exact terms and withdrawal form.]
7.9 — Disputes
Failing amicable resolution, disputes fall under the competent French courts, subject to the protective rules applicable to consumers.
Disclaimer. This document is a structural template, provided for guidance and not as legal advice. Dafotec must complete the [TO COMPLETE] fields and have the whole reviewed by legal counsel before publication.